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SMART360 vs Hansen

smart360 vs hansen: which fits your utility?

Built For US Utilities,
Not Every Market.

Hansen Technologies sells software to energy, water and communications providers in over 80 countries, and offers Hansen CIS to North American municipalities and utilities on-premises or in the cloud. SMART360 is one platform your own staff runs for billing, customer information, meter data, field work and the consumer portal, built for US water, electric and gas utilities with 3,000 to 100,000 connections.

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This Month
3
Analytics & Insights
Total Revenue
$298,500
↑ 12.5% from last month
Service Requests
718
↑ 8.3% from last month
Collection Rate
82%
↑ 3.2% from last month
Active Complaints
24
↓ 5.8% from last month
Revenue
Services
Usage
Revenue Trend
60000 45000 30000 15000
Revenue by Consumer Category
32000 24000 16000 8000

Key Takeaways

  • The real choice is focus. Hansen Technologies serves many markets worldwide. SMART360 is built for one: US utilities with 3,000 to 100,000 connections.
  • Hansen CIS covers electricity, gas, water and district heating in regulated and deregulated markets, at tens of millions of meters, on-premises or in the cloud.
  • SMART360 is one cloud platform for billing, customer information, meter data, service orders, assets and the consumer portal, with every customer on the same version.
  • Choose Hansen for multi-market scale or competitive retail energy. Choose SMART360 for a small or mid-sized US utility that wants one platform its staff runs.

How SMART360 Differs

Three differences that set SMART360 apart

Many markets, or one market

Hansen

Sells to energy, water and communications providers in over 80 countries. Hansen CIS is built for regulated and deregulated markets, with deployments into the tens of millions of meters.

SMART360

Built only for US water, electric and gas utilities with 3,000 to 100,000 connections, so setup, training and support are planned for a small or mid-sized team.

Several deployment options, or one cloud platform

Hansen

Offers Hansen CIS on-premises or in the cloud, including a SaaS option where Hansen manages the environments, with quarterly releases for North America.

SMART360

One platform, multi-tenant on a single codebase, with every customer upgraded at once and no version to migrate between.

A product family, or one platform

Hansen

Sells Hansen CIS alongside separate products for meter data, grid data, trading and market messaging, with a self-service portal and links to workforce and field asset tools.

SMART360

Billing, customer information, meter data management, service orders, mobile field apps, asset management and the consumer portal in one platform.

How it works

When utilities start looking at a change

Most utilities do not change billing systems because something broke. They change when one of these events forces a decision:

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A support or contract date is coming up

A support or contract end date on the current system is approaching.

An AMI rollout is coming

An AMI rollout means the billing system has to take in far more meter data.

A new service joins the bill

The utility is adding a service, such as sewer, electric or trash, to the same bill.

Field work is still on paper

Field work and asset records live on paper or in a separate tool.

Key staff are near retirement

The people who know the current system best are close to retirement.
AT-A-GLANCE COMPARISON

SMART360 Vs Hansen

Dimensions Hansen SMART360
Best fit Utilities and energy providers that need one vendor across regulated and deregulated markets, at large scale, on-premises or in the cloud2 Utilities with 3,000 to 100,000 connections that want billing, meter data, field work and assets in one platform
Product Hansen CIS, part of a suite with separate products for meter data (Hansen MDM), grid data, trading, market messaging and quoting1 SMART360, one cloud-native utility platform
Delivery On-premises or in the cloud, including a SaaS option where Hansen manages all Hansen CIS environments24 Cloud-native, multi-tenant, one codebase on AWS, every customer upgraded at once
Markets served Regulated and deregulated markets, including market transactions between retailers, utilities and other participants2 US water, electric and gas utilities with 3,000 to 100,000 connections
Services billed Electricity, gas, water and district heating, plus non-metered services such as rentals and solar24 Water, electric, gas, sewer and trash on one bill
Scale Deployments numbering in many tens of millions of meters2 3,000 to 100,000 connections per utility; 50,000+ meters live
Meter data Hansen CIS integrates Hansen MDM, which is sold as its own product12 Meter data management included
Field work and assets Workforce management integration, and a Cartegraph integration for field asset work added in the Q1 2026 release35 Service orders, mobile field apps and asset management included
Customer self-service Hansen Self Service Portal and mobile apps3 Consumer portal included
Pricing SaaS option priced as a per-account monthly fee; prices not shown on its website4 Priced per account, unlimited users6
Go-live Standard timeline not published 20 to 24 weeks, with a parallel billing cycle before cutover6
Company Hansen Technologies, serving energy, utilities and communications providers in 80+ countries1 Product of Bynry Inc.

1 Product family, markets and countries: hansencx.com and Hansen, Energy and Utilities suite (as of October 2026).

2 Services, markets, deployment, scale and meter data: Hansen, Hansen CIS.

3 North American product, portal and workforce integration: Hansen CIS for Municipalities & Utilities.

4 SaaS model, pricing basis and rating scope: Hansen CIS SaaS product brief (2023).

5 Q1 2026 release: Hansen, Hansen CIS Q1 2026 release.

6 SMART360 packages and implementation timeline: bynry.com/pricing.

Comparisons reflect Bynry's understanding of publicly available information as of October 2026. Where a detail is not publicly available, it is not stated. All product and company names are trademarks of their respective owners. Bynry is not affiliated with or endorsed by Hansen Technologies.

Results Utilities have Measured on SMART360

john mauli
Island Water Authority
35,000 accounts, with 99% billing accuracy. Read Case Study ->
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Meters Live

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Faster meter to bill

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Billing accuracy

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Customer retention

hansen OR SMART360?

When SMART360 is a better fit

You serve 3,000 to 100,000 connections.

SMART360 is built only for that range, so the setup, training and support are planned for a small or mid-sized team.

Feature illustration

You want billing, field work and assets in one place.

SMART360 includes service orders, mobile field apps and asset management alongside billing, customer information, meter data and the consumer portal.

Feature illustration

You want one cloud version, upgraded for you.

SMART360 is one multi-tenant cloud platform with every customer upgraded at once, a 20 to 24 week implementation, and one price per account with unlimited users.

Feature illustration

hansen OR SMART360?

How To Compare?

  1. List the markets you bill in.

    Note every service, rate class and brand. Competitive retail energy or several brands point to a multi-market CIS.

  2. Ask which version you would run.

    On-premises, hosted or SaaS: ask who installs each release, how often, and what an upgrade costs you.

  3. Run the same test billing cycle.

    Give both vendors the same rates, accounts and reads, including a missing read and a meter change.

  4. Get the go-live plan in writing.

    Ask for the weeks to go-live, whether parallel billing is included, and a North American reference utility your size.

What Utility Leaders Are Saying

What others are saying about SMART360

We were really impressed with how the Bynry team took the time to understand what we needed… They didn't just offer a product, they offered a solution.
reshimna william
Reshimna William
Project Manager at Isle Utilities
SMART360 has really changed the way we manage customer information, billing, and service requests - it's fast, easy to use, and gives us real-time visibility.
john mauli
John Mauli
IT leader at Island Water Authority
What impressed me the most was how grounded the Bynry team is. They really understand utilities and aren't just selling software - they're solving problems.
doug rosenberg
Doug Rosenberg
Business Advisor with Deep Utility Experience

See SMART360 run your billing cycle

SMART360 is a cloud-native platform for US water, electric and gas utilities, with billing, meter data, service orders, assets and the consumer portal in one system, priced per account with unlimited users.

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COMPARING OTHER PLATFORM?

See SMART360 Next To

SMART360 vs SAP IS-U

SMART360 vs SAP IS-U

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SMART360 vs Oracle Utilities CC&B

SMART360 vs Oracle Utilities CC&B

An enterprise CIS and a utility platform, compared on scope, deployment and go-live.

SMART360 vs Harris/Cayenta

SMART360 vs Harris/Cayenta

A cloud-native platform and a CIS offered on-premise and in the cloud, compared side by side.

Common FAQs

Is SMART360 or Hansen better for a small utility?

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It depends on your markets and size. Hansen Technologies serves energy, water and communications providers in over 80 countries, and Hansen CIS supports regulated and deregulated markets at very large scale. SMART360 is built only for US water, electric and gas utilities with 3,000 to 100,000 connections, with billing, meter data, field work, assets and the consumer portal in one platform.

Is Hansen CIS cloud-based?

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Hansen Technologies offers Hansen CIS on-premises or in the cloud, including a SaaS option in which Hansen manages the environments, and it ships quarterly releases for North America. SMART360 is a cloud-native, multi-tenant platform where every customer is upgraded at once.

Is Hansen Technologies the same company as Infor's Hansen software?

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No. Hansen Technologies makes Hansen CIS for utilities. Hansen Information Technologies, a separate company that made asset management and permitting software for local governments, was acquired by Infor in 2007.

How is Hansen priced?

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Hansen's SaaS product brief describes a per-account monthly fee, but Hansen does not publish prices on the pages we checked. SMART360 is also priced per account, with unlimited users.

How long does a SMART360 implementation take?

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A standard SMART360 implementation runs 20 to 24 weeks. Data is migrated in validated stages and a full billing cycle runs in parallel against the current system before cutover.

Is SMART360 secure and compliant?

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SMART360 is SOC 2 Type II certified and hosted on AWS with a 99.9% uptime SLA. It uses role-based access control, encryption at rest and in transit, and exportable audit logs.

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